Trust

Complaints procedure

How to raise a complaint about our service — or about a partner firm we introduced you to.

Last updated: July 2026.

1. Complaints about Property Legals

Email complaints@property-legals.com with your name, the issue and any relevant reference numbers. We will acknowledge within 3 working days and aim to give a full response within 20 working days.

2. Complaints about a partner firm

Regulated partners operate their own complaints procedures under their regulator. Ask them for a copy first. If unresolved, you can escalate to the relevant body:

Conveyancers: Legal Ombudsman (legalombudsman.org.uk).
Surveyors: RICS Dispute Resolution Service (rics.org).
Mortgage brokers: Financial Ombudsman Service (financial-ombudsman.org.uk).
Estate agents: The Property Ombudsman (tpos.co.uk) or Property Redress Scheme.

3. Data-protection complaints

For anything relating to your personal data see our Privacy notice. You may complain to the ICO at ico.org.uk.